Refund & Returns Policy

Effective date: 10 June 2026

1. Our promise

Every box of Brain Bombs is made fresh, by hand, to a high standard. If something is not right with your order, we will put it right, quickly and without fuss.

2. Perishable goods — why we cannot accept returns

Brain Bombs are fresh, perishable food. For health, safety and hygiene reasons we cannot accept returns of any product, opened or unopened. For the same reason, the standard 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply to perishable goods. This does not affect your statutory rights if a product is faulty.

3. When we will refund or replace

We will offer a replacement or a full or partial refund where:

• Your order arrived damaged or defective.
• You received the wrong items.
• A delivery failure within our or our courier’s control affected product freshness.

To make a claim, email hello@brain-bombs.com within 48 hours of delivery with:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

We ask for 48 hours because the product is perishable and we need to assess its condition on arrival, but if you spot a problem later, contact us anyway and we will look at it fairly.

4. How refunds are processed

Approved refunds are made to your original payment method. We process refunds promptly, and in any event within 14 days of agreeing the refund, in line with UK consumer law. Depending on your bank, it may take a few additional days to appear in your account.

5. Subscription orders

Damaged, faulty or incorrect subscription deliveries are handled exactly as above. For billing, renewal and cancellation of subscriptions, please see our Subscription Terms.

6. Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to goods that are of satisfactory quality, fit for purpose and as described.

7. Contact

We are here to help: hello@brain-bombs.com