Refund & Returns Policy

Effective Date: 19 November 2024

Introduction
At Neuro Nourish Limited / Brain Bombs, we take pride in crafting fresh, high-quality functional snacks. Due to the perishable nature of our products, we do not accept returns. However, we are committed to ensuring customer satisfaction and offer refunds or replacements on a case-by-case basis.

1. Refunds

• Refunds may be issued at our discretion for the following reasons:

  • Products arrived damaged or defective.

  • Incorrect items were delivered.

  • Exceptional circumstances (e.g., shipping delays causing product spoilage).

• To request a refund, email us at hello@brain-bombs.com within 7 days of delivery with the following:

  • Order number.

  • Clear photos of the product and packaging.

  • A brief explanation of the issue.

2. No Returns

• Due to health and safety regulations, we do not accept returns for any products, whether opened or unopened.

3. Replacements

• If a product is found to be defective or damaged during transit, we may offer a replacement at no additional cost.

• Replacements are subject to stock availability.

4. Refund Process

• Approved refunds will be processed to your original payment method within 7-10 business days.

• For subscription customers, refunds may apply to future orders or subscription fees, depending on the circumstances.

5. Contact Us
We value your feedback and are here to help. If you experience an issue with your order, please reach out to us at hello@brain-bombs.com, and we will review your request promptly.

Note: We reserve the right to refuse refund requests that do not meet the above criteria.